Date of last update, year

TERMS & CONDITIONS

Generally

Use the Terms & Conditions page to clearly outline what your website users and customers can and cannot do while receiving services from your online store. This is a legal document and should be drafted with the help of a legal professional to ensure all relevant information is included.

In general, the Terms & Conditions should list all the terms and conditions of your service and include warnings about misuse of your terms. If your service includes order delivery, returns, etc., you should include the relevant terms and conditions in the relevant sections. The following content is intended only as a suggestion. You must provide your own legally appropriate content and terms below.

Place an order

This section explains what happens when a customer places an order on your website. This includes what happens on your store's side (e.g., sending a confirmation email, checking with suppliers), and what the user should expect on your side as well.

Consider details like confirmation of orders in relation to actual payment received, pricing, how and when users can cancel their order, and how and when your store will be able to refuse or cancel orders.

Delivery

Here you should address your store's available delivery options, the shipping process (if available), delivery times, factors that may delay delivery, package tracking, and more.

This section is a good place to mention any delivery restrictions and relevant shipping disclaimers.

Returns & Refunds

At this point, you should address your store's return and refund policy. Consider what conditions customers must meet to make a return, describe the process, how long it will take, and whether you will offer a full refund or a credit note.

This is a good place to list any disclaimer your store will have regarding returns and refunds. Think about things like returning products in their original, unused condition, date of return vs. the date of purchase, etc.